"Talking is healthy." In a classic TV ad campaign for BT from many years ago, Bob Hoskins said as much. He was correct, without a question. But how frequently does productive conversation take place at work? Even when we have the greatest of intentions, obstacles might arise, translation errors can occur, or it sometimes seems like no one is paying attention. Business success may be greatly impacted by communicating your ideas clearly and concisely as well as by engaging in uplifting, fruitful conversations.
Hold face-to-face meetings
Open meetings make it simpler than email to express your enthusiasm and feelings to your colleagues. Meeting in person allows individuals to experience your message viscerally and aurally in addition to hearing it. This strategy continues to be one of the greatest for team communication.
Know your audience
Use research if necessary to tailor your message to the wants and needs of your audience. During the conversation, pay close attention. Make sure you comprehend others' perspectives by probing them with inquiries.
Create a receptive atmosphere
You will be able to converse more successfully if the environment is open. Avoid being in a tense situation at all costs because when you speak in a heated manner, your message may not be adequately received or remembered.
Don’t just hear: listen
Not everyone possesses the crucial communication ability of listening. Poor listening is the root of a lot of conflict in meetings. You must be able to hear what is being stated in order to exchange information with others. To demonstrate that you are listening and to ensure that you heard correctly, summarise what was said as you learn to listen effectively.
Combine verbal and non-verbal communication
Ensure that your vocal and nonverbal communication are communicating the same things. The conversation will flow more easily and coworkers will contribute more freely if you utilise positive non-verbal cues, such as nodding your head while someone is speaking and maintaining an open body stance.
Use silence as a conversation tool
Silence causes people to feel uneasy. They make an effort to fill in the gaps, though not always with helpful or pertinent comments. When it stops, don't freak out. Take a deep breath, maintain your composure, and confidently make the most of quiet moments. You can emphasise vital information and ensure that everyone is listening by pausing at the appropriate time.
Identify potential conflicts and handle them with diplomacy
Early on in the meeting or conversation, try to spot any potential points of contention. If you believe that someone has misunderstood what is being said, speak with them as soon as you can to avoid a diversion or a crisis developing. When handling disputes, have an open mind and avoid using insulting language. If you must criticise, do it by concentrating on the issue rather than the offender. Ask questions and pay close attention to what the other person is saying so you can comprehend their perspective.
Manage time effectively
The timing of your messages can have a significant impact on how they are received. Make sure the timing is appropriate before scheduling a meeting. Consider your coworkers' schedules and how your meeting will affect them. Is Friday afternoon or first thing Monday morning truly the best time for this conversation? The timing of your conversation can be just as crucial as what you have to say.
Offer positive feedback
Giving constructive criticism is a fantastic technique to enhance workplace communication. Additionally, it improves how others perceive you, fosters trust, and promotes candid dialogue. A overall optimistic outlook at work will also pave the way for effective communication, which will encourage people to view you more favourably.
Watch for clues that the other person is prepared to conclude the exchange or switch topics. Make sure the meeting comes to a successful conclusion. While first impressions are crucial, people frequently recall the most recent words or deeds for a longer period of time.