Nobody at Landvetter Airport in Sweden assisted a man suffering from spinal injury who had to crawl down metal stairs on his wheelchair to the foot of a Ryanair plane. Adrian Keogh, who has been paralysed from the waist down by an accident at work, was travelling with his brother and told that help would come one hour after touchdown. However, when the cabin crew informed him that instead of waiting he could go on hands and knees down from the plane he decided to try this approach and avoid pain after landing flight as well as a need to use toilet.
Ryanair denied allegations that its staff asked Mr. Keogh to crawl off the aircraft. Meanwhile, Landvetter Airport has apologised for what happened saying it was due to “a number of unforeseen circumstances” which delayed assistance while Ryanair explained that special assistance at airports is offered by third-party providers and so far they were investigating the matter.
Mr. Keogh using a wheelchair since 2015 commented about how frustrating air travel can be at times adding that this was not his first experience being left alone in an airplane after everyone else had disembarked. He concluded," It’s unacceptable - all I want is to travel with dignity." The chief executive officer (CEO) of Scope Charity for equal rights among disabled people James Taylor called it appalling stating how many disabled people are let down by airlines and airports making such experiences degrading, stressful and anxiety provoking causing some people not even traveling.
For instance, should passengers require any form of support or aid during their journey they are advised by UK government agencies to make necessary arrangements through their tour operators/ airlines /travel agents two days earlier before commencing on their trip since if it goes unnoticed service will still be provided albeit with much delay. If anything goes wrong in this regard travelers have been further recommended by Civil Aviation Authority (CAA) where possible they have taken into account a careful step of raising directly their grievances against any of the airlines or airports concerned. However, these complainants can likewise take their cases to another party that organises mediation and conciliation instead of court procedures.
The event demonstrates the importance of better access and support for disabled passengers as well as ensuring airlines and airports are compliant with established rules so that such occurrences will never repeat themselves in future.