United Trust Bank

United Trust Bank is a diverse, fast growing specialist bank that provides a wide range of funding facilities and deposit accounts for individuals, businesses and charities.

We are driven to understand our customers’ needs, taking an entrepreneurial and pragmatic approach. This allows us to provide quick and flexible funding solutions to support sound proposals.

Our broker relationships are key to our ability to deliver value-added funding solutions. We aim to provide outstanding service and build relationships for the long term.

United Trust Bank was incorporated in 1955 and has many decades of lending experience. We are covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. At United Trust Bank, our focus is always on our customers’ needs. Our lending divisions each have their own qualities and strengths, which they draw on to deliver the best service for our customers.

United Trust Bank employs staff from a wide variety of backgrounds, origins, experiences and cultures.  We recognise, respect and value people’s differences in terms of skills, experience, background, race and gender and this is reflected both within the organisation, in our recruitment and promotion process and in the way we treat our customers. 

We believe in treating each other fairly, with dignity and respect and creating an environment where every individual is given equal access to opportunities to fully develop their potential.  In line with our values, we listen and respect one another’s opinions and promote an inclusive culture for all staff.  We work co-operatively with our colleagues, whilst recognising their different strengths and abilities. In our behaviour, we are trustworthy and honest and we are transparent and respectful of one another and of our opinions.  

UTB is committed:

  • To creating an environment in which individual differences and the contributions of all team members are recognised and valued.
  • To creating a working environment that promotes dignity and respect for every employee.
  • To not tolerate any form of intimidation, bullying, or harassment, and to discipline those that breach this policy. To ensure that training, development and progression opportunities are available to all staff and are based on aptitude and ability.
  • To promote equality in the workplace, which UTB believes is good management practice and makes sound business sense.
  • To encourage anyone who feels they have been subject to discrimination to raise their concerns so we can apply corrective measures.
  • To encourage employees to treat everyone with dignity and respect.

This is also reflected in our commitment to a diverse Board where we value different skills, experience, background, race and gender.  When filling Board positions, we ensure that we follow a rigorous selection process, as we do for all our recruitment. This is based on identifying the current skills gap, as well as complimenting and expanding the skills, knowledge and experience of the Board as a whole.