International Client Executive

  • eversheds sutherland
  • Leeds, UK
  • Dec 17, 2021
Client Services

Job Description

About Eversheds Sutherland:

Eversheds Sutherland is one of the largest full service law firms in the world, acting for the public and private sector with offices across the UK, Europe, Middle east, Africa, Asia and the United States providing legal advice to clients across a variety of specialist legal services.

The Global Client Management function sits within the Global Operations Department which works across all practice groups and jurisdictions. You will work closely with our legal teams and have contact with some of our key clients. Through our innovative approach, we are able to support larger scale projects and offer additional flexibility to Eversheds Sutherland in terms of resource and cost efficiencies.

Key responsibilities:

Reporting to the team leader of the Global Client Management function, you will take ownership of your own workload and support the team/department objectives in delivering a high standard of work in a timely and professional manner.

The successful candidate will be responsible for:
• Analytical thinking and problem solving
• Escalation of issues to you team leader/champion
• Co-ordination of legal matters from initiation to closure
• Creation and delivery of billing to some of the firms largest, global clients
• Utilising all available systems and resources to provide a first class client service
• Building positive relationships with internal, external clients and other stakeholders across the business via weekly calls and meetings
• Working with the wider teams and cross-departments to improve processes wherever possible
• Production of weekly/monthly reporting for clients, internal teams and stakeholders (i.e. partners)
• Tracking progress for administrative tasks completed for your client

Skills and experience:

Basic essential skillset required:
• Strong problem solving abilities, with minimal day to day line manager support
• Able to identify and escalate potential issues immediately providing recommendations for solution(s) to line manager
• Ability to demonstrate and prove his/her capabilities in driving business and team/workstream SLA’s on a daily/weekly basis
• Identify and take ownership of work that sits outside of the day to day responsibilities
• Strong communication and stakeholder management skills (evidenced in interview) and able to drive this attitude/behaviour within a team
• Has experience of providing support and day to day ownership of incoming work
• Accurate with high levels of attention to detail
• Produce consistent high levels of work
• Demonstrates a positive and flexible attitude to work
• Experience in a finance area, AP/Billing would be preferred but not essential as training can be provided
• Intermediate/Advanced IT skills, ie MS Excel, MS Word, data entry and reporting
• Professional Services background preferred but not essential

Key competencies:

The job holder must have excellent communication skills and the ability to develop effective working relationships with suppliers and internal/external stakeholders.
They must also be able to demonstrate the following essential competencies:
• Ability to work on own initiative without close supervision
• Adaptive and flexible to meet business/team demands
• Manage and prioritise a demanding an varying workload
• Commitment to team goals and personal development
• Capable of establishing good working relationships with colleagues and both internal and external clients
• Lateral thinker with ability to seek improvements to existing practices for the benefit of the business