The Service Desk team consists of a Service Desk Manager, 4 Service Desk Team Leaders, and 18 Service Desk Analysts providing IT support across all locations. We are seeking a 1st Line IT Service Desk Analyst to act as a first point of contact for customers, processing incidents and requests, recording and maintaining information stored in the IT Service Management Tool. There is also a range of administration duties within this role. The role requires working an 8.5 hours day (inclusive of a 1-hour lunch) on a shift pattern between the hours of 08:00 – 19:00 and reports to the IT Service Desk Team Leader.
What can you expect?
A bit about you
What can we offer you?
Our people are at the core of what we do. Fieldfisher's benefits package is designed to enable all colleagues to thrive in an inclusive and supportive environment. These benefits range from private health insurance, life assurance & income protection, flexi-gym discounts, season ticket loans, bike-to-work loans and much more.
Fieldfisher Manchester is based in one of the city's most vibrant destinations. We are based in the ultra-modern No.1 Spinningfields, a thriving hub for work, rest and recreation. We are based on the 17th floor, so if you're inspired by fantastic skyline views and a bright, contemporary workspace then we will not disappoint. And yes, we are all aboard the hybrid working bandwagon - our working pattern of hot-desking and flexibility, supported by a friendly concierge team, is our new normal. If you are still not convinced then the complimentary muffins, fresh fruit, and drinks & nibbles to kick off the weekend might help. For the active crowd, there is secure bike storage, and shower facilities.
We have also nailed the collaborative and fun side of things. Our team of 17 partners and 120 other fee earners and business support colleagues know how to enjoy themselves. Summer and Christmas parties, along with our Ministry of Fun (quiz nights, cake sales, sports teams, group activities etc), help team members to get to know each other and work together better. Check out our social media accounts to see for yourself!
Culture & personal development
We’re a firm with real entrepreneurial drive and we don’t believe in squashing people’s individuality. We want you to use your unique talents and experiences to help the firm grow. You can only do that by being yourself. And working closely and collaboratively with people throughout the firm. That’s why we foster a culture that encourages you to be yourself.
We’ll give you bespoke support to develop your own career. Whether that’s through allowing you to “access all areas” across the firm, funding you through training for professional development qualifications, or making sure you have a structured career plan, we’ll make sure your talents are being nurtured.
Inclusiveness and Diversity
At Fieldfisher we are committed to creating an inclusive workplace where everyone feels valued, motivated and able to be themselves. Our Inclusiveness and Diversity ("I&D") Strategy is firmly rooted in Fieldfisher's overall business strategy; we very much view I&D as being core to the business and we aim to integrate it into all our systems and processes.
Please note Fieldfisher aims to ensure equality of opportunity and we are actively working towards improving the diversity of our staff. All applications will only be considered on merit and the applicant's suitability to meet the requirements of the role.