Helpdesk Analyst

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

This is a Helpdesk Analyst role working in our Distribution and Payments team in Bratislava.

Are you a technical specialist who is always looking for growth and development? A curious and resilient decision maker who can turn complex issues into solutions? With the desire to always provide first class customer experience? If this sounds like you, then come and join our Distribution and Payments team in Bratislava as a Helpdesk Analyst!

The NDC Helpdesk support a huge variety of systems and processes within British Airways. If you have a thirst for knowledge, then in this role there is always something new to learn. Some examples of areas where you can learn extensively are:

• British Airways networks, policies, fares and commercial structure.
• British Airways customer experience and support.
• Understanding and using APIs.
• IATA standards and services.
• Using the latest software in your work - Salesforce, JIRA, ServiceNow and more.

What you’ll do day to day:

• Deliver the Level 1 support of our NDC Helpdesk on an ongoing basis.
• Implement new processes and systems to drive positive change.
• Provide support to our major B2B partners and customers.
• Be the point of contact for one of our core commercial systems (NDC).
• Setup and support new customers, so they can use our NDC platform.
• Own the resolution of customer problems, from triage to post-incident follow-up.

What you’ll bring to British Airways:

• Excellent communication skills and able to articulate complex issues to customers and developers.
• Curiosity, resilience and a creative approach to problem solving.
• Technical skills and able to work with new tools and technologies.

Your experience:

• Experience in a helpdesk, an airline reservations/ticketing, business support or customer-facing role is desirable.
• Experience working with APIs would be advantageous.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

Not only will you have the chance to further your career development within BA, you’ll also have the opportunity to make full use of our perks when you join:

• Sick leave
• Permanent contract after probation
• Professional & leadership training
• Discretionary discounted flights with us and 50 other leading airlines
• Discounts on the services of British Airways and partners
• Regular team events and team building activities
• Hybrid working
• Wage 1600 EUR per month

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.