Document Centre Specialist

Description

We are looking for a Document Centre Specialist to join our Document Design Centre team. This is a fully remote role with opportunities to develop your professional experience. 

About the Role

•    Responsible for accurate and timely document preparation according to established templates, brand guidelines and production best practices.
•    To serve as a key client interface for Document Centre services.
•    Keen to be flexible and in possession of excellent MS Office skills.
•    Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
•    At least 3 years' experience working within the document production field.
•    Excellent communicator and be able to build effective client relationships based on trust, flexibility and a professional approach and be able to deal confidently with clients.
•    Develop and maintain relationships with team and key stakeholders.
•    Ongoing personal development both soft and hard skill, plan for development where needed.
•    Cover for workflow. Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
•    Liaise effectively with Document Centre Manager as required.
•    Reports to: Shift Team Lead
•    Hours of work: 18:00-02:00
•    Location: Homeworker 

About You

•    Excellent MS Office skills, including Word, PowerPoint and Excel.
•    Must have the ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints. 
•    Must show initiative and good judgment and be able to work independently. 
•    Must have the ability to concentrate in an environment of multiple demands and distractions.
•    Maintains exemplary attention to detail and a personal commitment to consistently producing high quality work.
•    Must be able to maintain confidential information and work in a fast-paced, dynamic and creative environment.
•    Must engender a culture of professionalism, superior customer service, and accountability within the team.
•    Able to work effectively with colleagues of all levels in an organisation.
•    Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.
•    Strongly self-motivated; always adopts a 'can do' approach; takes pride in work and the larger organisation.
•    Demonstrates high level of personal and professional integrity.
•    Develop an in-depth knowledge firm's branding guidelines. 
•    Motivation to continually improve core software-skills, to meet and accommodate the client's changing requirements.
•    Excellent accuracy and close attention to detail and adhering to the companies best practice.
•    Approachable, work well as a team and share best practice. The ability to work closely with clients of all levels, accept criticism, still smile and have a matter-of-fact approach.
•    Flexible and adaptable - happy to change shifts/work overtime as required and willing to take on new challenges as they arise.
•    Positive with a can do attitude, willing to problems solve where needed.
•    Dependable and willing to go the extra mile where needed.
•    Self-motivated to ensure skills and technology familiarity and kept up to date.
•    At least 3 years' previous document production experience in a professional service environment. 
•    Prior experience in a legal production environment with workflow management is an advantage.
•    Excellent working knowledge of document production practices and technologies.
•    Advanced technical knowledge.

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

•    Competitive basic salary (reviewed annually)
•    Flexible, hybrid working policy
•    Generous bonus scheme
•    Up to 25 days holiday (rising to 28 days with service)
•    Holiday exchange scheme
•    Private medical insurance
•    Enhanced parental leave
•    Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.