Executive Assistant

The key responsibilities of this role are set out below and there may be others which are not listed. You may
be required on occasion to work outside our normal working hours of 9:30am to 5:30pm.

• Act as gatekeeper for all fee earners/managers (e.g. take and share messages, manage expectations
of callers, pass queries on to other fee earners/managers on the client team where appropriate).

• Use initiative to manage email accounts and to develop and maintain systems to promote efficiency.

• Build strong relationships with, and develop and maintain a comprehensive knowledge of, clients,
mandates and projects.

• Extensive and proactive diary management (to include understanding fee earner/manager
preferences, highlighting and rectifying clashes, marking holidays/absences where appropriate,
ensuring Outlook invitations are responded to and understanding each fee earner’s/manager’s
priorities for the day).

• Organise internal and external meetings including all ancillary arrangements (e.g. book meeting rooms
and refreshments, prepare itineraries, arrange currency and technical support, and proactively
prepare any necessary document packs).

• Arrange all fee-earner business travel via the firm’s Travel Management Company and the online travel
portal, to include keeping fee-earner travel profiles updated, maintaining up-to-date knowledge and
training in relation to the current travel booking policies and procedures, proactively check country
specific safety advice and travel news via the firm’s travel insurance provider’s travel resources
website, and obtain any relevant travel documents (e.g. Visas or ID cards).

• Organise and support events and hospitality, to include managing invitations and RSVPs, arranging
restaurants/venues and any necessary equipment, supporting the preparation and distribution of name
badges, attending events.

• Attend and contribute to team meetings as required and progress action points as appropriate.

• Draft, create, amend and format high quality correspondence, engagement letters, documents,
agendas, reports, presentations, diagrams and spreadsheets.

• Transcribe dictation (BigHand).

• Financial management, to include drafting bills and bill narratives, liaising with the Costs team,
ensuring all fee earner time is closed down and up-to-date, obtaining PO numbers where appropriate
and monitoring WIP.

• Transactional management, to include all file-opening/closing admin, ensuring all activities and duties
adhere to risk and compliance requirements.

• Proactively maintain and update contact information within Outlook and the firm’s Client Relationship
Management system (Dynamics).

• Own and maintain all relevant data, for example in relation to Graduate Recruitment, SRA Renewals,
PI renewal, BD events and client relationships, to include creating and maintaining rolling ‘to-do’ lists
and prompting fee earners/managers as necessary.

• Act as change champions and first-responders, supporting issues and challenges experienced by fee
earners/managers following the introduction of new processes and systems.

• Manage league table submissions.

• Build strong relationships with business services teams and maintain effective and efficient use of
business support services.

• General administrative support, e.g. bundling, indexing, time recording, copying, printing and
scanning.

• Identify and facilitate knowledge sharing within peer group and wider team, and provide team support
to cover absences and during times of increased workflow.

• Maintain a comprehensive knowledge of, and ensure compliance with, quality standards, and the firm’s
policies in general.

• Undertake additional ad hoc duties to support the group, as identified by group partners and as
necessary.

CANDIDATE PROFILE 

Candidates for this position must have:

• Advanced knowledge of Microsoft Office Suite (in particular Word, Excel and PowerPoint). This role
will demand extensive use of these packages and will also require excellent administrative skills and
experience.

• Excellent audio skills and typing speeds.

• Excellent attention to detail and use of grammar.

• Excellent interpersonal and communication skills and the ability to work well within a team/be a
strong team-player, and to interact at all levels.

• Ability to build strong relationships with internal and external clients.

• Commercial and financial acumen and a solution-focused attitude.

• Accuracy and pride in their work product.

• Collaborative and supportive of the business and its initiatives, and a willingness to get to grips with
new technology, taking the training opportunities provided by the firm.

• The ability to confidently manage and prioritise a varied workflow, and to remain proactive and
flexible at all times.

• The ability to anticipate and identify potential problems and provide innovative solutions.

• Excellent organisational skills, with the ability to multi-task, keep calm under pressure and work to
tight deadlines.

• Experience of working in a diverse team whilst fostering an inclusive team culture.

• Adaptable and open to change and a willingness and confidence to make suggestions for change where
appropriate.

• High level of professionalism and integrity; displaying the highest standard of professional ethics.

You will also be expected to display the attributes set out under the firm’s Key Behaviours for Business
Services staff for this level of role. Below are the most relevant for this role:

• Technical & professional expertise
• Service excellence
• Drive to deliver
• Analysis & judgement
• Communication & influence
• Working with others
• Leading & managing people
• Resilience