Client Services Executive-Front of House

Owen Reed is looking to recruit a Client Services Executive for a top law firm in London.

Reporting to the Senior Client & Hospitality Services Manager, you will be the first person a visitor or client meets or speaks to on the telephone/in person. Your primary value, as the face of company, will be to make that all important first impression by demonstrating a high level of customer care and professionalism. Utilizing all support available in the role you will co-ordinate all client requests, manage meeting room bookings and AV support to provide high quality services and deliver operational excellence for the Client Floor at our office in Cannon Street. In addition, you will provide support for room set ups, moves & changes.

Need to Do

• Meet and greet visitors, occupiers and clients by providing a five-star welcome

• Provide and offer refreshments in the main reception areas to all guests waiting

• Signing in visitors in accordance with security procedures and processes

• Manage room bookings as applicable using the various systems

• To provide support and AV assistance (manage the online video calls etc)

• Setting up conference room equipment as required, to include Laptops, Screens, projectors, conference phones, video conferences, Lync Pods, Hubs, ADSL lines

• As required, set up conference room facilities, to include opening and closing of Partitions, whiteboards, room set ups (Cabaret/Theatre/Boardroom/Classroom styles)

• To announce visitors as appropriate in line with the process and policies

• To assist visitors and occupiers with queries in a friendly, knowledgeable, and professional manner

• To adhere to the site’s security procedures and regulations

• Answer the telephones from customers and occupiers in a friendly, timely and professional manner, using the guests’ name as appropriate during conversation

• Always offer additional assistance as and when required and maintain excellent customer care and front of house standards

• To deal with complaints or queries in a calm and professional manner and escalate when necessary

• Report any maintenance issues in all client areas

• Keep the reception areas tidy and clean, at all times

• Provide loan items and stationery as requested. Maintain loan logs and complete quarterly equipment inventories

• Manage ad hoc tasks inc. deliveries from couriers/by hand, ordering flowers

• To carry out administrative tasks and duties as and when required

• To provide, high quality, reactive and pro-active audio-visual support to the meeting rooms – Full training to be given

• Adopt a flexible attitude to working hours based on business demands

• To work with and alongside all internal and external hosts to ensure the smooth coordination of all Cannon Place events

About You

• Proven working knowledge of customer service within a corporate setting

• IT Literate inc. a working knowledge of Microsoft Office

• A working knowledge of Manhattan Data craft (desirable)

• A good standard of general education, including Math’s and English

• Excellent verbal communication skills

• Experience in a client facing role involving IT and AV support (desirable)

• Highly service focused with a ‘can do’ attitude

• Good interpersonal skills, flexible to work with a range of styles and personalities

• Highly organized. Able to plan and prioritize the work of self and others

• Ability to maintain standards when under pressure

• Able to build strong relationships with key stakeholders

• The ability to listen, question and interpret information to understand requirements

• Problem solving skills - Suggest and deliver creative/innovative solutions

• Willingness to take on new tasks when required

• Please be aware that this list is not exhaustive, and you will be expected to comply with any reasonable ad hoc duties and requests