IT Support Engineer (3rd Line), IT

  • Forbes Solicitors
  • Blackburn, UK
  • Aug 06, 2022
Full time IT Support IT/Systems Manager

Job Description

Forbes Solicitors are looking for an IT Support Engineer to join the IT Team at our head office in Blackburn. This is a full-time role working 38.75 hours per week, Monday- Friday, based at Rutherford House with the option for hybrid working available.

As a member of the 3rd Line Team, you will be responsible for building, managing, and maintaining the company infrastructure. The role of the IT Team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.

The ideal candidate is a 2nd or 3rd line support engineer with exceptional IT troubleshooting and problem-solving skills and sound knowledge of Windows servers (AD, DNS, DHCP, GPO), Networking LAN/WAN (tracing, routing, QoS, VLANs), Shared Storage / SAN, Virtualisation (VMWare, Citrix), Watchguard/Enterprise Firewalls, Meraki / Enterprise WiFi, Veeam, Office 365 Advanced Security and Administration.

You will be responsible for successfully delivering the following:

  • 3rd line support of technology related Incidents within agreed SLAs
  • Resolution of escalated colleague service requests or incidents as assigned within SLA
  • Protecting against and managing risks related to the use, storage, and transmission of data and information systems.
  • Implementing and operating a framework of controls and management strategies to promote compliance with ISO27001.
  • Conducting regular checks to discover, and evaluate new or unknown security vulnerabilities and weaknesses in networks, systems, and applications and mitigating or eliminating their impact.
  • Planning, implementing and optimizing the technologies and processes.
  • Installing, managing, controlling, deploying, and maintaining infrastructure, systems, and software, to meet operational needs and service levels.
  • Installing and testing, or decommissioning and removing software, systems, or system components.
  • To adopt a flexible responsive maintenance service between the core working hours (currently, Monday to Friday 9.00 am – 5.30 pm)
  • To ensure all training and essential learning has been achieved within a timely manner
  • To contribute fully to achieving the IT Dept annual plans and to its continuing development

Skills and Experience

  • VMWare
  • NetApp Storage
  • Cisco UCS / Hyper-Converged Infrastructure
  • Citrix Technologies / Infrastructure
  • SCCM / Intune / WDS
  • Office 365 / Azure AD / SharePoint / Teams
  • Microsoft Exchange (Hybrid)
  • Security On-Premise and Office 365
  • Windows Servers / Certificates / IIS / SMTP / SFTP / NPS
  • Enterprise Firewalls / VPN (Watchguard desirable)
  • Active Directory / Power Shell

In addition to this, the successful candidate will be a part of an on-call rota servicing colleagues' urgent out-of-hours issues for 1 week in approx. every 4 weeks.

Forbes Solicitors offer the full range of legal services to individuals, commercial clients, and a number of specialist sectors where we excel nationally. We have offices across the North but our roots are firmly based in Lancashire. Our clients tell us that we stand out from other firms. We are real people who are passionate about getting the best results. Working together and listening to our clients, we provide genuine and practical advice.

We are looking for someone who displays our values; specifically, someone who can excel is engaged, is a real person, displays fairness in all they do, and has a one-team ethic.

We are committed to being a supporting organization that keeps the people at the focus and therefore we offer a range of additional benefits including:

  • Competitive Salary;
  • 33 Days Annual Leave, including bank holidays;
  • Annual Leave Purchase Scheme (Subject to T&Cs);
  • A day off for your Birthday;
  • Ongoing Training and Development;
  • Progression Opportunities;
  • Company Pension;
  • Service Awards;
  • Health Care Benefits (Health Cash Back Plan and Mental Health Counselling Services);
  • Other Employee Discounts;
  • Recruitment and Legal Department Referrals (Subject to T&C’s);
  • Annual Events.

If you are interested in this role specifically or just working at Forbes Solicitors please do head to our website to learn more about us. You can apply for this role on the website here - Vacancies at Forbes Solicitors.

We will be progressing applicants to the next stage based on applications demonstrating the following knowledge, experience, and skills:

  • At least two years of experience within a similar role (Essential);
  • Microsoft Certified Profession (MCSA or above) in Windows Server, Windows 10, or equivalent experience
  • VMWare Certified Professional
  • Citrix Certified Professional
  • Experience with Mitel IP Phones / SIP
  • A clean driving license and access to a vehicle - Essential - travel will be required to service the firms' other offices in the Lancashire, Manchester, and Leeds area (*If you have a disability that prevents you from driving please specify so we can assess what reasonable adjustments can be made.)

Forbes is an equal opportunity and disability-confident employer and accredited to Investors in People and ISO 9001 quality management systems. We support the principle of equal opportunities in relation to any opportunities which we might provide through the engagement of employees; the provision of services to clients; and the appointment and engagement of suppliers. We are committed, wherever practicable, to maintaining a workforce that broadly reflects the local community in which we operate.

Due to the large number of applications we receive for each vacancy, we will only be able to contact you if you have been successful in your application. If you have not heard from us within 2 weeks of the closing date, you will unfortunately not have been shortlisted for the post.


26,000 - 36,000 DOE