2 2nd line support engineer jobs found

Location: Three Legged Cross Salary : £28-33k pa DOE Hours : 8.30am-5pm Mon-Fri OFFICE BASED (No hybrid so must be Dorset based) Benefits :23 days holiday + bank holidays, rising to 25 days after 2 years, free parking, pension. PLEASE NOTE DUE TO THE LOCATION OF THIS ROLE YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT. Aspire Jobs are working with our well established, growing telecoms and IT solutions client...

My client, an excellent provider of IT Services in the Aberdeen area, are looking to add a Desktop Support Analyst to their busy team. As Desktop Engineer you will be Joining an experienced and talented team, this role will provide the opportunity for you to further develop your existing skills whilst delivering a best in class service to clients in the Aberdeen area. *Here’s what the role looks like:* * Follow documented procedures to deliver services in line with customer requirements, aiming to meet defined service level targets, * Work in conjunction with other IT support groups to ensure successful resolution of desktop-related issues and other IT issues where an on-site presence is required, * Ensure any incidents which cannot be resolved directly are passed to relevant second- or third-line support groups, liaising with the IT Service Desk as necessary, * Use IT service management software including the ticketing system and liaise with the IT Service Desk to ensure...