74 2nd line support engineer jobs found

Role : 2nd Line IT Engineer Location : Central Southampton (Hybrid) Salary : £32,000 - £37,000 Hybrid Working | Progression into Cloud Infrastructure & Cyber Security | Paid Certifications Are you a confident 2nd Line Engineer ready to take the next step in your IT career? Want to work with a company that offers genuine progression into Cloud Infrastructure and Cyber Security, values its people, and prov...

2nd Line Support Engineer, Poole As 2nd Line Support Engineer in this dynamic organisation, you ll take ownership of escalated technical issues, delivering hands-on troubleshooting while collaborating with a skilled team across a broad range of IT systems and services. Background & Benefits With a long-standing reputation for delivering high-quality products and services, Rubicon s client continues to expand and invest in innovation. Known for their ethical approach and practical mindset, they offer a supportive work environment, modern refurbished offices, and a vibrant, team-oriented culture. As a 2nd Line Support Engineer , you ll join a professional and welcoming IT team, benefiting from a monthly bonus scheme, regular team-building activities, complimentary Friday lunches, and unlimited snacks in the office. 2nd Line Support Engineer Responsibilities Deliver end-user support and manage technical issues. Set up and maintain hardware, software, and user...

2nd Line Support Engineer Permanent £30,000 £35,000 Coleshill (West Midlands) Hybrid This is a full-time, permanent role with a growing IT Managed Service Provider that s expanding its technical support team following continued growth and investment. You ll join a collaborative team of 12 engineers, providing support to a wide range of customers both remotely and on-site (mileage and expenses covered). This role offers exposure to a broad technical stack and is ideal for someone with MSP experience looking to develop their skills further. Key Responsibilities Manage and update the ticketing system, ensuring all issues are logged accurately with timely progress updates Respond to service desk calls and tickets, prioritising 2nd line issues and providing effective technical support Take ownership of escalations from 1st line technicians, resolving more complex technical problems efficiently Provide on-site support to customers when required (mileage...

2nd Line Support Engineer Up to 35,000 DOE London - Hybrid working (4 days onsite/in office, 1 day remote after passing probation) This role is a client facing role and you will be required to go to client sites around London. I am recruiting in London for multiple 2nd Line Support Engineers for a leading IT Managed Service Provider (MSP). The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career, along with a upbeat personilaty and As a 2nd Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 2nd Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year,...

We are looking for an experienced 2nd Line Support Engineer to join a thriving MSP in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just a number within this company. In this position you will 2nd Line IT Support to my clients' growing customer base. The ideal candidate will come from an outsourced or MSP environment. Requirements: 2nd Line support experience - preferably within an MSP environment Remote & customer facing support Windows Server (Apply online only) Active Directory, Exchange Hyper V Networking O365 and Azure VoIP experience is desirable ITIL Framework knowledge Full driving license Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must also be strong along with the ability to prioritise your workload where required. This is an excellent opportunity to...

2nd Line Support Engineer MSP - Central London Up to £40,000 We re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular focus on robust networking skills. Our client values a proactive, can-do attitude. You'll be joining a tight-knit, collaborative team where everyone pulls together. If you re looking for a role where you can make a tangible impact on businesses' infrastructure across London and further your career while doing it - we want to hear from you. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure Support Microsoft 365,...

2nd Line Support Engineer - Service Desk - Plymouth On-site work Full driving license is required for this role Salary - 27,000 - 32,500 depending on experience 2nd Line Support Engineer required for a leading client based in Plymouth. My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team, with the opportunity of fieldwork. This is an excellent opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or for an experienced MSP engineer seeking their next challenge with a leading regional provider. In this role, you'll work with a diverse range of technologies, clients, and security-focused environments, enhancing your technical expertise, problem-solving abilities, and client engagement skills. Key Skills and Responsibilities: Provide Second Line technical support across desktops, servers, networks, and cloud...

2nd Line Support Engineer Contractor to join a fantastic Creative Agency located near Angel, Islin gton Train Station . This is an on-site role, Monday to Friday, providing essential support to over 200 users. The Role: As a key member of the IT team, you'll be the first point of contact for all face-to-face and remote end-user issues. Your responsibilities will include: Providing comprehensive 2nd line support, resolving a wide range of technical issues for over 200 users. Identifying opportunities for IT process improvements and efficiency gains. Managing staff accounts and access permissions. Conducting IT inductions for all new starters. About You: Ideally, you'll bring at least 3 years of experience in a similar support role. We're looking for someone with: Excellent user-facing skills and a strong customer service approach. Previous experience working within the creative industry is highly desirable. Desirable Technical Experience:...

Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to 35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and beyond. Our mission is to provide reliable, proactive, and future-proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing complex IT issues, assisting with project delivery, and contributing to continuous improvement of our support processes. You will work closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve...

2nd Line EUC Analyst Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position within a regulated corporation providing second line to support to MAC/Windows OS, 365 suite (Intune/Autopilot), Azure Virtual Desktop and Cloud printing solutions. Our client is offering a day rate of 250 to 300 PD for a 6/12-month project to be based in London, Whitfield Street - 5 days per week. Key Responsibilities: Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation. Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process. Escalation of potential Major Incidents and Risk Events for management visibility...

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities to meet deadlines. Focus on solving customers problems, striving to understand their needs. THE CANDIDATE: Previous experience in a similar role with a good level of application...

2nd Line Desktop Support Engineer £30,000 + On-call Allowance Brentford (On-site) Are you a hands-on 2nd Line Desktop Support Engineer who thrives in a professional, fast-paced IT support environment? We re looking for someone with strong troubleshooting skills, excellent end-user support capabilities, and confidence across Windows 11, O365 and device builds. This is a full-time, permanent role based at a high-profile site near Brentford. You ll be providing onsite 2nd Line Support, managing user tickets, escalating issues, and performing physical device builds. You ll also take part in a paid on-call rota (1 in 4 weeks), with some occasional travel to nearby sites. What you ll be doing: Resolving 2nd line support queries across desktop, network and mobile environments Building laptops/PCs using tools such as Intune Autopilot or SCCM Supporting Office 365, Windows 11 and AV tools like Zoom/MS Teams Troubleshooting remote access (VPN) and mobile device issues...

IT Support Team Lead We are currently recruiting for an IT Support Team lead on a permanent basis for an organisation based in Eastleigh. You’ll be joining a well-established and diverse organisation on a hybrid basis. The role You will be experienced across varying levels of IT Support, with the ambition to want to lead and manage a team of junior 1st Line Support staff. You must have experience in an IT Support environment and understanding of best practices. As the IT Support Team lead, you will be supporting the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. You will be managing and supporting those in 1st line positions, so someone with great interpersonal skills and someone with a ‘can do’ attitude will be successful in this position. Someone fit for this role might have the job title 2nd Line Support Engineer, IT Team Lead, Senior 1st Line Support Engineer. You will have: Experience across an IT Support...

1st/2nd Line Support Poole - 5 Days onsite 28,000 - 32,000 + Monthly Bonus + Holiday + Pension This is an excellent opportunity for a 2nd Line Support Engineer to join a growing company in a highly varied role. This company is a leading provider of essential products for businesses across various sectors. They specialise in delivering a comprehensive range of high-quality janitorial, catering, and packaging supplies, helping organisations maintain efficiency and hygiene in their operations. In this role you will be responsible for resolving end-user problems and managing all incident tickets. You'll also handle the installation and configuration of software and hardware, alongside managing network servers and setting up accounts. Other key responsibilities also include monitoring performance, troubleshooting outages, and ensuring system security through access controls and backups. Lastly, you should have prior experience in system upgrades, maintaining all technical...

Description We are looking for an experienced Level 2 Support Engineer to join our organisation based at our offices in West Malling, Kent, working within the Enterprise Co-Managed Services team in a fast-paced IT Managed Services environment. This opportunity offers a learning path into the world of DevOps and Infrastructure as Code (IaC), working with one of our senior architects on the management and maintenance of Azure platform services. The successful candidate will have at least 3+ years' experience working in a customer facing service desk environment, ideally within an outsourced/managed service organisation. They will possess a robust engineering-mindset and be deeply interested in learning as well as training junior teammates. Key Accountabilities Acting as Technical Lead for the team for all current and new supported products. Analysing, troubleshooting, and resolving endpoint, server, application and network issues. Acting as a point of...

Are you a highly skilled IT professional with a passion for maintaining and improving critical infrastructure? We are looking for a talented and experienced 3rd Line Infrastructure Engineer to join a dynamic dynamic team. This role offers the opportunity to work on cutting-edge technologies, solve complex challenges, and be at the leading edge of exciting infrastructure projects. Key Responsibilities: Provide advanced support and resolution for escalated infrastructure-related issues, ensuring minimal downtime and high service availability. Maintain, monitor, and troubleshoot Wintel environments, ensuring optimal performance and reliability. Implement, configure, and manage virtualized environments using VMWare. Support and optimize email security and archiving solutions, particularly Mimecast. Administer and maintain Nutanix hyper-converged infrastructure platforms. Collaborate with 1st and 2nd line teams to ensure a smooth escalation process and knowledge sharing....

We are the UK s largest mutual life, pensions, and investment company, offering protection, long-term savings and asset management products and services. Job Title: Cyber Security Engineer Contract Type: Permanent Location: Alderley Edge OR Edinburgh Working style: Hybrid 50% home/office based Closing date: 22nd July 2025 We are expanding our security and resilience team within the CISO office. Over the last few years, we have been on a continuous improvement journey and are looking to expand our Cyber team further. With a security team of over fifty professionals, this new role will enhance our capabilities in combating the ever-evolving cyber threat landscape. We are looking for a dedicated and enthusiastic Cyber Support Technician to join our Cyber Security team. In this role, you will play a crucial part in maintaining the security infrastructure that protects our organisation from various threats. As a Cyber Support Technician, you will be...

IT Engineer - Sheffield ( 4 days per week onsite, 1 day per week WFH) Up to 40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and...

Security Engineer - Defence & National Security (DV Cleared) Location: Farnborough / Hybrid Clearance: DV Cleared Salary: 82k + benefits Are you ready to apply your security expertise to projects that really matter? Join a fast-growing digital consultancy delivering some of the UK's most innovative work across Defence and National Security. With long-term programmes already in place, you'll have the chance to work at the forefront of security monitoring and engineering for critical systems. A Security Engineer is required to support high-impact programmes in secure environments. Working closely with the lead Security Architect, you'll play a key role in deploying and configuring modern security tooling across complex platforms. This is a great opportunity for someone who enjoys hands-on engineering, improving SOC effectiveness, and shaping threat detection capabilities at scale. What you'll be doing Deploying and configuring security tools including SIEM,...

Job Title: 2nd Line IT Support Engineer Location: Huddersfield Salary: 28,000 - 35,000 Join a fast-paced, customer-focused IT Managed Services Provider (MSP) that delivers industry-leading IT support and technical solutions to a broad range of clients. We're seeking a skilled 2nd Line Engineer to strengthen our Service Delivery team and help our clients achieve seamless IT performance. About the Role: As a 2nd Line Engineer, you will play a key role in resolving escalated technical issues, assisting in project delivery, and maintaining client infrastructure across both on-premise and cloud environments. You'll collaborate with 1st and 3rd line engineers, attend on-site visits, and work closely with clients to deliver prompt and efficient support. Key Responsibilities: Troubleshoot and resolve escalated support issues (remote and on-site) Monitor client infrastructure using RMM tools and respond proactively Deliver project work to time and budget, following best...