Right People
Aberdeen, UK
My Client, a fantastic provider of IT services in the Aberdeen area, are looking to take on a senior IT engineer to join their team on a full time permanent basis. The following provides an example list of their day-to-day key responsibilities. However, one thing we can promise is that these will change over time as the business adapts to technology and customer demands. We need someone who is excited at that prospect. - Mentor and support the technical team with customer service request escalations, setting an example of the highest possible standards. - Communicate directly, professionally, and clearly with customers to resolve technical service requests. - Implement and maintain internal systems for a variety of functions, including backups and disaster recovery, email filtering, endpoint security, performance monitoring, customer reporting, etc. - Produce customer reports, ensuring quality and accuracy. - Work closely with the Security Lead to ensure all solutions,...