Harris Computer
Remote (Plymouth, UK)
Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis.
We’re seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our users. You’ll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You’ll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements.
What you will do
In performing this role your core duties will include (but will not be limited to):
Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues
Acting as an escalation point for...
Salary: |
Competitive
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