31 customer liaison manager jobs found

TSR are currently recruiting on behalf of a 5 star new build housing developer for a Customer Liaison Manager covering developments across Bristol. The main function of the role is responsibility for the handover of homes to customers, working with all departments to ensure the homes are defect free before, and after customers into their new home and enhance the customer's experience of their home ...

Duties/Responsibilities Job Purpose: To assist the Operations Manager in the operation of site contracts in line with divisional objectives and offer day to day client facilities management support. Duties: Review and evaluate existing soft & hard services contracts, to provide KPI and SLA’s Provide day to day hard & soft services contract management (cleaning, vending, catering, contractor management etc) Production of accurate contract performance reports weekly, monthly, as and when requested Production of helpdesk related reports Communication to client departments of completed and planned works Provide day-to-day FM operational support to the client Client liaison and complaint management Dealing with subcontractor and supplier enquiries Comply with any additional ad-hoc instructions which may be given Assist with overseeing Planned Preventive Maintenance scheduling Operating as a member of the EMCOR team, to lead and support all site based services Ensure...

Duties/Responsibilities Job Purpose: To assist the Operations Manager in the operation of site contracts in line with divisional objectives and offer day to day client facilities management support. Duties: Review and evaluate existing soft & hard services contracts, to provide KPI and SLA’s • Provide day to day hard & soft services contract management (cleaning, vending, catering, contractor management etc) • Production of accurate contract performance reports weekly, monthly, as and when requested • Production of helpdesk related reports • Communication to client departments of completed and planned works • Provide day-to-day FM operational support to the client • Client liaison and complaint management • Dealing with subcontractor and supplier enquiries • Comply with any additional ad-hoc instructions which may be given • Assist with overseeing Planned Preventive Maintenance scheduling • Operating as a member of the EMCOR team, to lead and support all site based...

Duties/Responsibilities Principal Accountabilities: Through the use of the Asset Management System, define the forthcoming works programmes. This is to incorporate (but is not limited to) all planned, breakdown, new work and contracted tasks. Development of the proposed plan, evaluating materials and resource requirements, the relative priority of tasks and ensuring that activities do not conflict. Gain and record actions and approvals for the plan by liaison with the facilities management through planning meetings. Undertake the processing and chasing up of work packages, through close liaison with Management and Supervisors to meet the requirements of the Facility Plan, ensuring that records are closed-out. Print off appropriate work dockets as and when required, and pass these on to the appropriate WSO (Work Supervising Officer). Ensure that all outstanding work is monitored and reviewed and that WSOs, Managers and end users are informed of progress on a regular basis. Any...

*Trainee role starting at £30,000 to increase to £35,000 after 6 months* *About our business* We have a compelling vision to become one of the largest fire safety businesses in the UK. By bringing together our successful fire businesses and pooling our individual strengths, we will build a business with an enviable service and product offering for both our existing and new customers. We will make JLA Fire & Security an exciting place to be. *Role overview* As a member of the Fire Risk Assessment team, who will deliver on various projects, schemes and individual assessments for our growing client portfolio across the southern region of the UK as part of a wider Fire Risk Assessment team. *Key tasks* * As a fire risk assessor, you will be required to carry out fire risk assessments across a wide range of property types; Care Homes, Residential, Educational, Commercial and Industrial etc * You will be customer facing and writing reports using our pre-defined software in...

Duties/Responsibilities Job Purpose: The Customer Service Operative will be responsible for the delivery of administrative duties for the account; including but not limited to: Helpdesk services Health, Safety & Assurance CAFM administration Finance administration General office administration Planning support Technical admin support Duties: Complete administration duties for the contract including but not limited to: Proactive liaison with your client points of contact including the provision of work order updates on a regular basis; providing an excellent customer experience at every interaction Proactive liaison with your task manager including the provision of task updates on a regular basis Superuser responsibilities on all relevant IT packages including but not limited to AMS, JDE (IFS), Meridian, SharePoint, SACVM, Smartsheet Maintaining competency in technical administration and planning duties and fulfilling these duties as and when required, including daily support...

*We’re looking for a Workplace Experience Manager in Bradford* The Workplace Experience Manager will own the employee experience across the Liberty Global building, ensuring an excellent first impression and an exemplary workplace experience. To create a workplace environment that increases individual well-being, personal productivity, and organizational effectiveness. Working in partnership with & supporting the Senior Facilities Assistant to identify and focus on the interactions that matter. *KEY ACCOUNTABILITIES* * Drives innovative ideas in the workplace environment to ensure a high level employee experience * Leads on identifying future workplace strategy based on current business needs and future workplace trends, requirements and assessing against the environment for the current onsite skill sets * Drives and integrates the latest DE&I thinking and best practice in partnership with HR owned DE&I activities * Contributes to the development of...

About The Role .Role Summary: Seeking a dynamic Deputy Facilities Manager to join our management team at the healthcare division located in Central and North West London. This role is pivotal in managing operational aspects of the assigned CNWL Sector and assisting in leading a dedicated team to deliver top-notch integrated services within agreed budgets and specifications. Key Responsibilities: Customer Liaison: Act as a primary contact for OCS service delivery, demonstrating a proactive attitude and ensuring compliance with contract specifications. Health and Safety: Uphold all health and safety policies, conduct risk assessments, and ensure adherence by all contractors and teams. Quality of Service Delivery: Maintain and improve service standards in catering, cleaning, and security. Regularly inspect services and manage team performance for quality service delivery. Continuous Improvement: Recommend service enhancements and cost-saving measures, and develop business in...

*About The Role* *Estate Patrol Officer* *London* *£13.75 per hour* *4 on 4 off* *days and nights* *07:00 and 19:00* King’s Cross is one of the largest and most exciting redevelopments in London, warranting its very own postcode and drawing in national and international tourists, commuters, families, and educational groups alike. The 67-acre site has a rich history, impressive heritage, and the most unique and diverse setting. What was once an underused industrial wasteland, has been transformed into a new part of the city with homes, shops, offices, galleries, bars, restaurants, schools, and even a University. It’s a whole new piece of London to explore and a truly iconic place to work. All these things come together at King’s Cross to make it unique, exciting and really quite special. Our security role isn’t for the faint hearted, it breaks the norm and requires a unique person to drive this service, represent a globally recognised brand and lead an empowered, professional, and...

About The Role SOFT SERVICE MANAGER The primary focus is to assist in managing the operational day to day performance/standard as well and implementation &continuous review of strategy & processes across the services. To assist in managing & overseeing the efficient& effective operation of the Security & Cleaning services within the contract, maintaining agreed contractual specification standards, Service Level Agreements’ & ‘Key Performance Indictors’ To enhance the customer experience & reputation of the client organisation & Bidvest Noonan. To ensure team members are motivated, skilled, trained, supervised & supported to deliver exceptional operational & customer service standards at all times whilst complying with all Client & Company policies, procedures relevant regulations & legislation. Key Accountabilities To manage, direct, oversee, report, review & continually improve the following operationally elements, processes...

*Store Manager* As a Store Manager within our Johnstone's Decorating Centre you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence. Within this role you will provide outstanding Customer Service and support within your store, demonstrating at all times a positive customer focused attitude. *Key Responsibilities* * Achieving expected sales and profit targets within store to ensure Company profitability. * Providing day to day management of the Sales Assistants which will include the organisation and planning of both working rotas and absence planners. The number of direct reports will vary dependent on size of store. * Providing training to all new and existing colleagues and coaching where necessary. * Working Operational Managers to control resources in line with budgeted costs. * Maintaining a high level of security, and full compliance with Company policies within...

Domain: Construction/Site Management Contract type: Hidden (29021) Schedule: Full-Time EQUANS are recruiting for a Site Manager to be based in Carlise. This is a fixed term (8 months) full-time role working 40 hours per week. On offer is a competitive salary, car allowance, bonus and benefits package. General Overview To manage a designated project on site and achieve the target contributions in accordance with the contract documents and programme; ensuring that the project is delivered safely on time, to a high standard of quality and with high levels of client/resident satisfaction. To understand, implement and adhere to the company SHEQ policy/strategy and ensure all employees reporting to you do the same and being responsible for ensuring that SHEQ requirements are upheld to the highest of standards at all times. Key Accountabilities To assist the Operations / Project Manager with pre-start details To report to the Line Manager on the progress against the programme To...

Store Manager As a Store Manager within our Johnstone's Decorating Centre you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence. Within this role you will provide outstanding Customer Service and support within your store, demonstrating at all times a positive customer focused attitude. Full-time 39 hours a week Store opening hours: 7:30 to 17:00 Mon-Fri 8:00 to 12:00 Sat Sunday Closed *Key Responsibilities* * Achieving expected sales and profit targets within store to ensure Company profitability. * Providing day to day management of the Sales Assistants which will include the organisation and planning of both working rotas and absence planners. The number of direct reports will vary dependent on size of store. * Providing training to all new and existing colleagues and coaching where necessary. * Working Operational Managers to control resources in line with...

Manheim Vehicle Services is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard. Team members are responsible for ensuring all customer defined requirements are delivered ensuring operational and customer service excellences are met at all times. Scope of Role: Reporting to the Workshop Controller. Key objectives of a workshop team leader: Daily management of the workshop workload. Liaison with the various workshop departments: Bodyshop, mechanical, Parts Department to ensure that all job card work lines can be completed & vehicles processed according to KPI’s. Raising any issues...

Complaints Handler Basildon, Essex £26,000k per annum + Benefits Full-time office based The role is working with a Leading Maintenance Contractor with over 30 years' experience within the affordable housing sector. The company provides planned and reactive maintenance to over 200,000 domestic properties nationwide and has a significant portfolio of large-scale refurbishment programmes. The company refurbish and modernise approximately 10,000 homes and complete more than 300,000 repairs a year. Responsibilities of the role: you'll deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner whilst delivering an excellent level of client liaison to ensure high levels of customer and client satisfaction. Logging and investigating complaints about repairs and working with our contractors to plan and complete these works to offer a swift resolution. You'll...

Domain: Construction/Site Management Contract type: Hidden (29021) Schedule: Hidden (30468) EQUANS are recruiting for a Site Manager to be based in Sedbergh. This is a fixed term full-time role (6 months) working 40 hours per week. On offer is a competitive salary, car allowance, bonus and benefits package. General Overview To manage a designated project on site and achieve the target contributions in accordance with the contract documents and programme; ensuring that the project is delivered safely on time, to a high standard of quality and with high levels of client/resident satisfaction. To understand, implement and adhere to the company SHEQ policy/strategy and ensure all employees reporting to you do the same and being responsible for ensuring that SHEQ requirements are upheld to the highest of standards at all times. Key Accountabilities To assist the Operations / Project Manager with pre-start details To report to the Line Manager on the progress against the programme...

We at GiGroup are actively seeking a Supply Chain Coordinator to work with one of our clients based in New mills Derbyshire Key Responsibilities include: Sales Order Input & Administration Customer Liaison KPI / Shortage Reporting Update orders when required and make necessary amendments, chasing outstanding information. Interact with both Customer Service team to gain updated information on customer deliveries. Work with colleagues and other contacts on the creation and administration of export certification and corresponding documentation pertaining to the delivery of shipments destined for NI and ROI. Liaise with the Commercial Team / Account Managers on ensuring pricing, promotional and other relevant information is correct and in place to successfully process sales orders. Evaluate orders and assess them for the correct MOQ and MOV, contact customers to amend orders as necessary to ensure they meet these criteria. Support the Commercial Team / Account Managers with order...

About The Role . We are looking for a Security Manager to ensure the profitable, efficient and safe operation of the security contract within The Nicholsons Shopping Centre and provide a quality and innovative environment to all members of the team, customers, internal clients and tenants in accordance with company procedures. Working with staff who are committed to the ‘One Team’ ethos of the site and working environment to manage, retain and improve the current contract service delivery with the aim of developing the continuous improvement culture throughout the site. Main Duties: Manage, co-ordinate and lead the security team function optimising the use of the internal and external resources, exercising budgetary control to achieve performance, quality service and the strategic objectives of the client. Duty Manager role in the absence of Savills Centre Management Team The development, implementation and monitoring of service level agreements (SLA’s) and key performance...

About The Role Overall Purpose of the Role To ensure the safe operation, profitable and efficient of all services provided to the school. To ensure service delivery is compliant with legislative requirements, company procedures and customer requirements. To lead a team of onsite employees and contractors to provide a fully integrated service to the contract. Effectively managing all operational teams through effective recruitment, training and performance management. Ensuring efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of the services within the scope of the contract. To deliver continuous service and cost improvements through identification, promotion and implementation innovative systems, processes, procedure and products. Main Duties & Responsibilities of the Role Customer Liaison To be the first point of contact for the management of OCS service delivery to...

Domain: Facilities Management/Technical Services Management Contract type: Permanent Schedule: Full-Time EQUANS is looking for a Project Co-ordinator to join our team in Blackburn Hospital, BB2 3HH on a permanent basis. This is a full time office based role working 40 hours per week. On offer is a competitive salary banding dependent upon skills and experience, bonus and benefits package. The role holder will carry out general administrative duties as required by the Management Team on site. This will include approving labour records, receipting purchase orders, raising purchase orders, completing purchase card logs and updating the administration manual as required. There will also be a requirement to provide administrative support to the Partnership Senior Management Team, including booking meetings and organising travel and accommodation. Support the Lifecycle Team with planned rolling programmes to deliver comprehensive planned maintenance and asset lifecycle requirements...