Veincentre Stoke-on-Trent, UK
As a Customer Service Agent, you will be responsible for providing excellent customer service to our valued customers and potential customers. You will be responsible for answering enquiries about our services, making bookings, taking payments, and resolving issues whilst ensuring a high level of customer satisfaction. You will work closely with other team members and departments to provide a seamless experience for our patients. *Key Responsibilities* * Respond to initial enquiries by phone and email, in a timely and professional manner, and according to the training received. Providing key information and answering FAQs about our services and the patient journey. * Provide excellent customer service by understanding customer needs, answering questions, and reassuring them of concerns they have. * Own the customer journey from initial enquiry stage to booking consultations, to booking treatments for existing patients. This includes sending appointment confirmation information...
£21,000 - £23,000 a year