1617 customer service manager jobs found

Our well- established client is looking to recruit an experienced Customer Service Manager to join their family run business. Based North of Lincoln you will be responsible for leading the Customer Service team to ensure they provide exceptional service to all customers. This is a fast-paced, multi-faceted role with a wide range of responsibilities. From day-to-day leadership & coaching of the team through to the delivery of KPI information. To succeed, you’ll need to be an experienced people manager ideally with a track record in managing a call centre environment and you will need to have a passion for outstanding customer service. *Tasks and Responsibilities* * Lead and drive the day-to-day operational execution of the customer service team to deliver outstanding service to all customers. * Lead, develop and coach the customer service team. * Direct line management responsibility for the team; undertaking 1-2-1 performance reviews, rota management, development plans,...

*Home Care Customer Service Manager * *Are you an experienced manager within Care looking to make a difference to the quality and service provided to those receiving care? We are looking for a Home Care Customer service manager to manage all of our * *Complaints, Safeguarding concerns as well as manage our Customer Service Support team to ensure that we are providing outstanding customer service to all. We are looking for a Dynamic and flexible Customer Service * *Manager to support our CQC ‘Outstanding’ Organisation. * Abbots Care is an award-winning domiciliary community care provider in Hertfordshire with a CQC rating of outstanding. Within the role as Customer service Manager, you will be providing support to our service users and care workers, you will be resolving day to day issues and providing solutions for these. You will take the lead on all Complaints and Safeguarding concerns, investigating these thoroughly to provide constructive feedback to other members of the...

Customer Service Manager Are you an ambitious person already working as a Customer Service Team Leader/Manager looking for your next role? We have a Customer Service Manager role within an award-winning business that stands among the fastest-growing in the Midlands. The companys long-term aim is to become the biggest incontinence provider in Europe; here you will have an opportunity to be part of it...

Customer Service Manager required to lead a fantastic, fast paced and personable team. Salary per annum will likely be £35,000 . Hours of work are Monday - Friday, 8am until 5pm. You will require own transport to access the office, and this is not a hybrid or remote working role. Duties: Handle and be the point of contact for telephone and email escalations Day to day support to a team of customer serv...

Internal Sales Team Leader / Customer Service Manager / Customer Support Team Leader / Internal Sales Manager / Internal Sales Supervisor required to join a manufacturer based near Nottingham. Internal Sales Team Leader / Customer Service Manager / Customer Support Team Leader / Internal Sales Manager / Internal Sales Supervisor will be overseeing a team of 4 whilst developing processes, supporti...

Our client, a dynamic B2B energy supplier committed to rewarding small to medium-sized businesses, is seeking a motivated and experienced Customer Service Manager to join their growing team in Newcastle upon Tyne. A wonderful opportunity awaits, not to mention a generous salary of up to £40,000 per annum. Apply online today! Customer Service Manager Newcastle, NE4 7DF office based Full time (Monday t...

I'm looking for a Customer Service Manager, not just any Customer Service Manager, a really good one! One with a passion for delivering excellent customer service, a high degree of technical knowledge and the ability to build a positive team ethos internally within Customer Service, across other departments and externally with subcontractors. As a Customer Service Manager, youll have experience of...

In a Nutshell We have a fantastic opportunity for a Customer Service Manager to join our team within Countryside Partnerships North East Midlands, at our office in Enderby, Leicester. As our Customer Service Manager, you will be responsible for clearly identifying defects within the NHBC and other warranty providers standards and bring to a satisfactory resolution for both parties through communica...

(This vacancy is only open to existing South East Water colleagues which includes current contractors) Could you motivate people to perform at their highest level? Do you take pride in guiding people towards the best service delivery outcomes? If so, don't pass up this chance to take the first step in your managerial career. As a Customer Service Assistant Manager within our Billing & NAV Team, you will be instrumental in setting high service standards. This is your opportunity to role model our values, going above and beyond so that we get it right the first time, every time for customers. Through coaching, advice, and support, you will motivate a team of Customer Service Advisors to deliver their very best. You will promote a high-performance culture in your team. The Assistant Team Manager is the first point of contact for escalating complicated issues and providing management cover so that the team feels supported at all times. You’ll help to establish an environment...

We are looking for an *experienced* manager to join our growing team at Sitel who have rebranded as Foundever Kingston on a full-time *permanent contract. You will work directly for Foundever and represent a leading Ticketing company *that connectsfans with hot tickets to top live music concerts, sports, arts, family, circus events shows and festivals by top promotors. Besides the opportunity to join our talented and diverse workforce (and amazing team - if we do say so ourselves), we offer a wide range of opportunity and benefits that include…. * Salaried role £30,000 per annum PLUS up to 10% Quarterly Performance Bonus * Free onsite parking * 5 minute walk from Kingston station & bus stop * Monday to Sunday 9am to 5.30pm * 28 days paid holiday per year * A bright and recently refurbished office that is modern and has excellent staff facilities for ALL employees. * We aren’t Customer Facing so it’s an Individual Casual dress code * Monthly engagement events and competitions!...

(This vacancy is only open to existing South East Water colleagues which includes current contractors) Could you motivate people to perform at their highest level? Do you take pride in guiding people towards the best service delivery outcomes? If so, don't pass up this chance to take the first step in your managerial career. As a Customer Service Assistant Manager within a Phone Team, you will be instrumental in setting high service standards. This is your opportunity to role model our values, going above and beyond so that we get it right the first time, every time for customers. Through coaching, advice, and support, you will motivate a team of Customer Service Advisors to deliver their very best. You will promote a high-performance culture in your team. The Assistant Team Manager is the first point of contact for escalating complicated issues and providing management cover so that the team feels supported at all times. You’ll help to establish an environment that recognises...

Job Title: Customer Service Team Leader Location: East Suffolk Council, Melton (IP12 1RT) Salary : £29,269 - £32,076 per annum Job Type: Full Time, Permanent Working Hours: 37 hours per week (8.30am - 5.00pm) Closing Date: 12 November 2023 Interview Date: 29 November 2023 East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital serv...

Domain: Support Services/Customer Services and Administration Contract type: Permanent Schedule: Full-Time Equans is looking for a Regional Planning Team Leader to join our team in Reading on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary, and benefits package. Overview The successful applicant will provide a professional service to all our customers, both internal and external, in all areas of the scheduling function in accordance with contractual scope. You will be expected to supervise and support the team where required, providing leadership, guidance, and assistance with all associated tasks. Key Deliverables: Overseeing a small team of schedulers to ensure 100% of PPMs are planned in the calendar month. Ensure the team of schedulers are working through all reactives that come in throughout the day, and ensure all reactives are assigned to internal or external labour. Ensure the schedulers are following through P1...

Duties/Responsibilities £25500pa + OT Monday - Friday 8am - 5pm EMCOR UK, Premier House, Eastleigh 25 days holiday + BH Flex Benefits - Discounts on gym, mobile & retail Job Purpose: To be the ‘point of contact’ for EMCOR Group UK on a high profile. Contract by receiving calls via the EMCOR Helpdesk and to provide administrative support to the wider operational and non-operational areas of the business. Duties: Provide a first line contact for internal and external customers/contractors. •To manage client platform to ensure the clients fault log is dealt with effectively taking ownership of jobs that you have logged. •Life safe systems and statutory inspections completed as per the legal compliance and SLA/KPI required times •When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer. •Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email...

*Job Title: *Customer Service Advisor *Location: *Droitwich *Salary: *£22,000 *Job Type : *12 Month Fixed Term Contract, Full Time *Hours:* Mon – Friday 8am – 4pm/ 9am – 5pm/ 10am – 6pm *Holidays*: 20 Days Holiday + Bank Holidays If you have previous customer service/ call centre experience this is an exciting role to be considered. *The Role:* * Answering inbound calls from existing customers * Ensure all customer records are kept up to date with the latest information regarding and customers account * Complaint handling * Respond to customers emails effectively and efficiently * Regularly update customers with new information relating to their account * Communicate with customers via telephone, email and letter * Assist with administration duties * Monitor and record customer complaints * Action requests given by the Customer Service Manager *Qualifications and Skills:* · At least 1 years Customer Service/ Call Centre experience · Strong interpersonal and...

We are currently recruiting for a Customer Support Advisor for our client who develops and markets lifesaving medical equipment to help advance emergency care and save lives. Reporting to the Customer Service Manager you will primarily be responsible for front line customer interaction, advice, and order processing. You will demonstrate good communication, initiative and strong customer focus abili...

Nationwide Platforms are looking for an Account Manager to maximise revenue and profit targets through effective telephone-based account management of an allocated portfolio of customers ensuring customer service and expectations are exceeded. Reporting to the Key Accounts Sales and Customer Service Manager, as an Account Manager you will also work closely with the ASM/BDM to develop and grow the r...

Central Employment are looking for a Customer Service Administrator, joining a global manufacturing organisation in North Shields for 6 months. Reporting to the Customer Service Manager, the Customer Service Administrator is responsible for ensuring our customers receive a world class customer experience. They are the internal customer champion who ensures that our customers needs are met in a man...

Shifts: 37.5 Hours a week – Monday – Friday. 8:30-17.00 with a 1-hour unpaid lunch About us Saica is one of the leading European players in the development and production of recycled paper for corrugated cardboard with a production of 2.5 million tons of paper. With more than 10,000 employees across Spain, France, Italy, Portugal, UK, Ireland, Turkey, Luxembourg, The Netherlands and The USA, Saica Group has four business divisions: recycled paper production for corrugated cardboard (PAPER), recyclable materials recovery (NATUR), production of corrugated packaging (PACK) and flexible packaging (FLEX). Sustainability at Saica begins with our values – we care, we value and we challenge. About the role As a customer Service Coordinator you will provide the highest levels of customer satisfaction by an efficient management of customer expectations through coordinating with all departments. You will liaise with customers and support our external sales teams on E2E project...

Overview: Lookers Newcastle Customer Contact Centre Salary: £22,000 plus OTE up to thirty thousand pounds Working Hours: 40 hours Here at Lookers Newcastle Customer Contact Centre, we are looking for candidates with sales and customer service experience to join our friendly team. You will use your experience to put your talents to the test to provide our customers with exceptional levels of service. Teamwork is essential along with attention to detail and the ability to multitask. A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our friendly team of aftersales advisors, this is an opportunity not to be missed. Steven and the team will guide you with their knowledge and experience to allow you to develop your skills and establish a long successful career within the Automotive industry. As part of your role, you will also be...