Positive Recruitment Consultants Ltd Ingham, Norwich NR12, UK
Our well- established client is looking to recruit an experienced Customer Service Manager to join their family run business. Based North of Lincoln you will be responsible for leading the Customer Service team to ensure they provide exceptional service to all customers. This is a fast-paced, multi-faceted role with a wide range of responsibilities. From day-to-day leadership & coaching of the team through to the delivery of KPI information. To succeed, you’ll need to be an experienced people manager ideally with a track record in managing a call centre environment and you will need to have a passion for outstanding customer service. *Tasks and Responsibilities* * Lead and drive the day-to-day operational execution of the customer service team to deliver outstanding service to all customers. * Lead, develop and coach the customer service team. * Direct line management responsibility for the team; undertaking 1-2-1 performance reviews, rota management, development plans,...
£26,500 - £29,000 a year