Motability Operations Ltd
Hybrid (Bristol, London or Edinburgh)
About The Role
This role will be responsible for delivering market-leading customer contact strategies, communications and campaigns across the entire lifecycle, from prospect conversion through to customer in-life engagement, renewal and advocacy. This will be achieved through the following areas of focus: 1) contact strategy (designing the who, what, when and how) 2) campaign management and automation (via Salesforce Marketing Cloud) 3) campaign measurement and reporting Responsibilities:
Developing and executing multi-channel CRM campaigns across the customer lifecycle, maximising opportunities for targeting, personalisation and conversion rate optimisation.
Being hands-on and flexible. You’ll deliver campaigns end to end from ideation through to setting up journey flows, data extensions and deployment.
Defining and tracking key performance metrics; working with the team to manage campaign...
Salary: |
Competitive
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