12 service desk analyst jobs found

About Acora: Acora has 25 years' experience of delivering a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. Acora is the UK's number-one managed service provider also ranked in the top five globally, it serves mid-market customers globally within a wide range of in...

We are seeking an enthusiastic and motivated individual to join our IT support team as an IT Service Desk Analyst. They will be customer focused and provide a single point of contact for all users of IT through the logging and management of all incidents and service requests. *Responsibilities:* · Provide first-line support to end-users via phone, email, or in-person. · Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible. · Retention of end-to-end ownership and working with Piramal IT resolver groups and third parties where required. · Purchase of and receipting equipment as required. · Maintain excellent customer service ensuring issues are resolved in a timely manner. · Troubleshoot and resolve hardware and software issues. · Assist in managing and maintaining IT systems and equipment. · Set up new user accounts and manage access to networks and systems. ·...

One of the largest Engineering companies in the UK is urgently seeking an IT Service Desk Analyst to join their team on a permanent basis. The role is hybrid - a mix of home working and Weston Super Mare. It is a great time to be joining the business as they look to scale in the next few years. You will be a part of a large IT function that will provide you with excellent training and career develop...

Legal Service Desk Analyst – 6-month Contract – London A leading legal client is looking for a Service Desk Analyst to provide support for a 6-month contract. This contract role will involve service desk issues which will be handled by telephone or email. The Legal Service Desk Analyst will be required to work onsite 5 days a week in Central London. The Service Desk Analyst will have to work between...

First Line/ Service Desk analyst. Monday to Friday 8-6pm working 7.5 hours a day. 1 in 7 on call at weekends remote. An exciting opportunity has arisen for a Service Desk / First Line support analyst to join well established blue chip organisation based at their prestigious offices in Peterborough. As a Service Desk analyst you will be: Responsible For Answering incoming contacts from coworkers. Accurat...

Job Title: Service Desk Analyst Location: Weston-super-Mare Type: Permanent, Full-time Salary: £24,000 - £30,000 per year My client, a leader in the constrction industry are currently seeking a Service Desk Analyst to join their team on a permanent basis. Key Responsibilities: Provide 1st and 2nd line support in a service desk environment. Diagnosing and resolving issues at first point of contact. Work i...

GTS has a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. Service Desk Analyst - 1st line - SC Clearance Holding current SC Clearance for this role is a must Shift Available - 0700-2000 Mon - Sun (7.5hrs in that timeframe) working 5 days on and 2 days off. Contracts min 3 months - temporary plus extension and permanent opportunities. Answering incoming contact...

Are you passionate about technology and eager to kickstart your career in IT? Serco is looking for a talented and motivated IT Support Apprentice to join their dynamic team. In this role, you will have the opportunity to learn, grow, and make a real impact in the IT industry. Serco was founded in the UK in 1929 and is a FTSE top 250 company managing over 500 contracts worldwide. Employing over 50,0...

Manpower is offering a fantastic opportunity for the right candidate to step into the role of Team Leader, working with our client, Capgemini. As a Team Leader, you will play a pivotal role in motivating and managing a dynamic team to ensure the successful achievement of delivery targets. What you'll do Reporting directly to Operations Managers, your key responsibilities will include: Motivating and leading the team to ensure the attainment of delivery targets. Resolving first-line customer queries and escalating issues to the Operations Manager when necessary. Performance management of desk analysts, conducting monthly One-to-One sessions. Conducting monthly Call Monitoring sessions and providing constructive feedback to each analyst. Ensuring adherence to correct processes and procedures through quality checks, promoting knowledge base usage. Daily management of up to fifteen help desk analysts. Providing staff training, coaching, and fostering the development of analysts....

Domain: Support Services/Finance Contract type: Permanent Schedule: Full-Time Equans is looking for an Access Management Analyst to join our team in Newcastle upon Tyne. This is a full time permanent role working 37.5 hours per week. On offer is a competitive salary of £21,255 per annum and company benefits package. Overview: The IT Access Management Analyst is required to assist in providing an efficient, cost effective and customer focused IT Access Management process which provides a single point of contact for all new and existing IT access requests and processing of all Starters, Leavers and Movers. Key Responsibilities: Provision of access management, including but not limited to: Onboarding of new starters, Network shared folder access including permission modifications, Timely processing of leavers generated from HR and IT auditing/clean up analysis exercises, Creation and modification of core business application accounts, Management of access to the EQUANS Mobile...

Location: Huddersfield with hybrid working Salary: £60,000 to £70,000 per annum plus car allowance and bonus Contract: Permanent Hours: 37.5 per week We are looking for a passionate Head of Business Change to join us on our journey as we continue to grow and enter new markets. Overseeing the Business Analyst, Project Management and Robotics Process Automation teams you’ll ensure our business evolves and keeps pace. Primarily you’ll be an experienced Change/Transformation professional, able to drive strategic and business projects to meet business requirements, as well as the realisation of business benefits. This is a prestigious role within our business and you’ll be a trusted business partner to the board. Additionally you’ll be comfortable implementing an effective Business Change Framework that can be scalable and repeatable to support both tech-enabled initiatives and no-tech enabled initiatives across the wider business. What’s in it for you? Salary- up to £70,000 per...

Our market leading global client with a strong UK and European presence are looking for a Senior Programme Analyst with experience of RPG programming to join the UK team on a permanent basis with options of Hybrid working. Key duties will include but are not limited to: Provide third line support and advice to the service desk to assist with analysing and trouble shooting code within ERP systems. Ide...