fieldfisher
Manchester, UK
The Vacancy
The Service Desk team consists of a Service Desk Manager, 4 Service Desk Team Leaders, and 18 Service Desk Analysts providing IT support across all locations. We are seeking a 1st Line IT Service Desk Analyst to act as a first point of contact for customers, processing incidents and requests, recording and maintaining information stored in the IT Service Management Tool. There is also a range of administration duties within this role. The role requires working an 8.5 hours day (inclusive of a 1-hour lunch) on a shift pattern between the hours of 08:00 – 19:00 and reports to the IT Service Desk Team Leader.
What can you expect?
The provision of first-line support for incidents and service requests, logging and responding to all contacts from customers, including walk-ups, telephone calls, emails and self-service portal communicating with customers in a professional, supportive and positive manner both...